FAQs

Heat Pumps Frequently Asked Questions

  • What is a ductless heat pump?

    Ductless heat pumps are extremely energy-efficient zone heating and cooling systems. 


    Since they don’t require a large system of vents/ducts, these air-to-air heat pumps are useful for older buildings that are in need of being updated with a contemporary air conditioning unit. Over half of the residential air conditioners sold around the world are ductless heat pumps. Mini-splits heat pumps has both an interior and outdoor unit. The indoor unit brings the air - cool or hot - into the home, while the outdoor unit exhausts the air to the outside.

  • What is the lifespan of a ductless heat pump?

    Through appropriate upkeep a ductless heat pump can perform optimally for more than two decades. It is essential to maintain your system by having an expert check it annually, but also clean the filters on a frequent basis.

  • What is the monthly expense of running the system?

    Month-to-month charges depend on employment, the amount of individuals in your household and other things. Nonetheless, owners who put in efficient appliances report energy cost savings of no less than 25%.

  • How often should I clean my Mini Split System?

    We recommend cleaning your mini split system at least once a year. However, if you have children, pets, suffer from asthma or other medical conditions, it's advisable to clean it more frequently to maintain safe indoor air quality.

  • Is cleaning my heat pump annually really necessary?

    Absolutely. Annual cleaning is crucial to maintain optimal performance of your unit. Skipping an annual cleaning can cause the heat pump to overwork in order to meet your heating and cooling requirements. Eventually, this strain can cause breakdowns, leading to costly and inconvenient service visits, repairs, or even replacement. 

  • What kind of regular maintenance do mini splits need?

    Similar to other HVAC systems, ductless mini-split systems need regular maintenance to work effectively. There are a few things you can do on your own to maintain your system – such as cleaning the exterior to prevent dust buildup and replacing the air filter regularly. With that in mind, it is also essential to have a professional inspect the system periodically to ensure all components are functioning correctly. It is important to remember that regular maintenance will extend the lifespan of your system and ensure that it is working efficiently.

  • My system isn’t working right, will a cleaning fix the problem?

    There are a few common problems that can generally be solved by a professional cleaning. Examples include: water pooling from condensation, mold, or other bad smells. If you think that a problem could be addressed by our crew, give us a call!

  • How should I clean my mini split system?

    You can leave this to the professionals! Our team of experts is familiar with the best methods and techniques to clean your mini split. We use top-of-the-line equipment and eco-friendly cleaning products to provide you with a comprehensive cleaning that is safe for you and the environment!

  • Are mini splits at risk for getting moldy?

    Mini-split systems are absolutely susceptible to mold and mildew. As air passes through the system, dirt, bacteria, and debris get collected over time which can lead to mold formation. Because of this, comprehensive maintenance and cleaning should be performed regularly. If you observe any signs of mold (like strong odors or the onset of symptoms such as congestion or coughing), call our experts right away so that they can investigate.

  • My heat pump seems like it's running less efficiently, what should I do?

    If you notice that your heat pump is running less efficiently or that your electric bill went up suddenly, give us a call. Over time, normal wear-and-tear affect the coils and fan, leading to a decrease in both efficiency and effectiveness. In fact, after a good cleaning, we usually see an immediate 10-25% increase in performance!

  • Will cleaning my mini-split help improve my allergies?

    The short answer is – yes! Over time, dust, dirt, pollen, etc., build up on the fan and the coil inside of the unit. By cleaning the system annually, we will remove this debris so that your pump will more effectively clean the air. 

  • What is included in regular heat pump maintenance?

    • Cleaning dirty or clogged filters for airflow improvement
    • Examining the physical connections between the pipes and the outdoor unit
    • Checking the outdoor unit for damage, signs of overheating, or debris
    • Verifying the pipes that carry cool air to the indoor unit or wall units
    • Checking for loose connections, frayed wiring, or short circuits that could cause parts of your heat pump to fail or pose a safety risk
    • Checking the refrigerant system for leaks
    • Topping off the refrigerant if necessary
    • Inspecting the pipes for leaks or corrosion
    • Cleaning the indoor coil or wall units and checking their filters, vents, and sensors
    • Checking the air handler and blower motor to ensure they are working properly

  • Is a heat pump and ductless mini split the same thing?

    Heat pumps and mini-splits are related but not exactly the same. A heat pump is a type of heating and cooling system that transfers heat between the indoors and outdoors, providing both heating and cooling capabilities. It uses refrigerant to absorb heat from one area and release it in another.


    A mini-split, on the other hand, is a type of heat pump system that consists of two main components: an outdoor compressor/condenser and an indoor air-handling unit. The two units are connected by a conduit that houses the refrigerant tubing, power cable, and condensate drain. Mini-splits are called "mini" because they are smaller and more compact than traditional central heating and cooling systems.


    The main difference between a heat pump and a mini-split is the configuration and installation. Heat pumps can be central systems that provide heating and cooling to an entire home, while mini-splits are typically used to heat or cool individual rooms or zones. Mini-splits are often used in homes without ductwork or in rooms that are difficult to heat or cool with traditional HVAC systems.


    In summary, all mini-splits are heat pumps, but not all heat pumps are mini-splits. Heat pumps can be central systems or mini-splits, depending on their configuration and application.